Welcome to our FAQ page! Here you’ll find answers to the questions we’re most often asked by customers across Hampshire, including individuals, families, home offices, and small businesses.

If you need help with anything not covered here, just get in touch — we’re always happy to help.

Frequently Asked Questions

General Questions

  • We’re based in Hampshire and support customers in the surrounding areas, including Aldershot, Farnborough, Fleet, Basingstoke, Camberley, and nearby towns and villages. If you’re unsure whether we cover your area, just ask!

  • Yes — booking ahead ensures we can give your device proper time and attention. Drop-offs, collections, and call-outs can all be arranged to suit you.

  • Yes. For many issues we can come to you, whether it’s a home PC setup or troubleshooting office devices. Some repairs are best handled in the workshop, and if that’s the case, we’ll advise you clearly.

  • We usually complete diagnostics within 2 - 3 hours, and many repairs are finished the same or next day if parts are in stock. Custom jobs or specialist parts may take a little longer — we’ll keep you updated throughout.

  • If diagnostics are required, we’ll confirm the cost upfront. In many cases, simple checks or advice are free of charge.

  • Where possible, yes — especially for small businesses who rely on staying online. Availability is on a case-by-case basis.

PC & Laptop Repairs

  • Pretty much everything! Common issues include slow performance, Windows errors, constant crashes, overheating, noisy fans, power problems, faulty charging ports, broken laptop screens, and more.

  • Yes — we work with all major makes and models, including Windows desktops, gaming PCs, home office systems, and laptops old or new.

  • We always take data safety seriously. Most repairs don’t affect your files, but if there’s any risk (such as drive issues), we’ll talk you through your options first.

  • Yes. We can recover data from failing drives, corrupt Windows installs, and non-booting PCs in many cases.

  • All parts we supply come with a manufacturer or supplier warranty. We also provide a workmanship guarantee for peace of mind.

Upgrades

  • We provide a full range of upgrades, including RAM, SSDs, graphics cards, CPUs, power supplies, cooling, and Wi-Fi/Bluetooth cards. These can dramatically improve speed and performance without replacing the whole system.

  • Just contact us! We can take a quick look at your current system and let you know what’s possible and what will give you the best value.

  • Absolutely.

    • SSD upgrades = faster boot times and overall speed

    • RAM upgrades = smoother multitasking

    • GPU upgrades = better gaming and creative performance

    • CPU upgrades = major speed improvements for work and home PCs

  • Both options are available. If you supply your own parts, we can still fit them — we just can’t guarantee their quality or compatibility.

Custom PC Builds

  • Yes! We create custom PCs for gamers, creatives, home offices, and small businesses. Whether you want a budget-friendly system or a high-end workstation, we can build it.

  • Definitely. We’ll discuss your budget, what you do, and what you need from your PC — then we’ll design a build that fits perfectly.

  • Most builds take 3–10 days, depending on part availability and your requirements. We’ll give you a clear timeline upfront.

  • Yes. All custom builds come fully assembled, stress-tested, updated, and pre-configured with Windows and drivers so you can just plug in and go.

  • Of course — we work with all systems, no matter where they were purchased.

Business Support

  • Yes. We help local businesses keep their technology running smoothly, from repairs and upgrades to office PC setups and ongoing maintenance.

  • Yes — we support everything from small home offices to multi-device setups. Remote support is also available for many issues.

  • We can provide regular check ups, monthly support plans, or one-off visits depending on what your business needs.

Pricing & Payments

  • Pricing varies depending on the issue, but we always provide a clear quote before starting any work. No surprises.

  • If we can’t repair your issue or offer a solution, you won’t be charged for labour.

  • We accept cash, card, bank transfer, and business invoices where required.

Customer Experience

  • Absolutely. We pride ourselves on being friendly and approachable, and we’ll make everything easy to understand.

  • Yes. We can securely wipe your device and responsibly recycle old parts or systems.