Welcome to our FAQ page! Here you'll find answers to the questions we're most often asked by individuals, families, and gamers across Hampshire. Every single job here is personally overseen with tailored advice completely unique to your situation.

If you need help with anything not covered here, just get in touch — we’re always happy to help.

Frequently Asked Questions

General Questions

  • We’re based in Hampshire and support customers in the surrounding areas, including Aldershot, Farnborough, Fleet, Basingstoke, Camberley, and nearby towns and villages. If you’re unsure whether we cover your area, just ask!

  • Yes. To ensure your device gets proper, undivided attention, we work strictly by appointment. We will arrange a convenient time slot with you for device collection or drop-off.

  • For the highest quality work, we operate a dedicated collection-based service. We will arrange an appointment to collect your device, bring it back to our specialized "Shed" workshop where we have all our professional tools and testing gear, and return it to you once perfectly sorted.

  • While we prefer doing the heavy lifting in our workshop to ensure a controlled and thoroughly tested repair, we understand some issues (like home Wi-Fi or network setups) require an on-site look. We can absolutely arrange a home visit if your situation specifically requests it.

  • Think of us as your "PC personal shopper." We don't believe in one-size-fits-all fixes. Every job is personally overseen from start to finish, and we give tailored, honest advice based entirely on your specific needs, lifestyle, and budget, whether that means breathing new life into an old family laptop or picking components for a dream gaming rig.

  • We pride ourselves on a fast turnaround. We usually complete diagnostics within 2 to 3 hours of getting your device into the workshop. Many standard repairs or upgrades are finished the next day if parts are in stock.

  • If a deep diagnostic is required to find a hidden fault, we will always confirm any minor costs upfront. In many cases, simple initial checks or straightforward advice are completely free of charge.

PC & Laptop Repairs

  • Pretty much everything! Common everyday issues we fix include slow performance, Windows errors, constant crashes, overheating, noisy fans, power problems, faulty charging ports, broken laptop screens, and virus removal.

  • We take data safety incredibly seriously. The vast majority of hardware repairs and upgrades won't affect your personal files at all. If a complex issue puts your data at risk (such as a failing hard drive), we will contact you immediately and talk you through your options before proceeding.

  • Both! If you want us to handle everything, we source high-quality, reliable parts. However, if you've already bought a new SSD, RAM, or graphics card and just want it expertly installed, we are happy to fit it for you.

Upgrades

  • We provide a full range of upgrades, including RAM, SSDs, graphics cards, CPUs, power supplies, cooling, and Wi-Fi/Bluetooth cards. These can dramatically improve speed and performance without replacing the whole system.

  • Just contact us! We can take a quick look at your current system and let you know what’s possible and what will give you the best value.

  • Absolutely.

    • SSD upgrades = faster boot times and overall speed

    • RAM upgrades = smoother multitasking

    • GPU upgrades = better gaming and creative performance

    • CPU upgrades = major speed improvements for work and home PCs

  • Both options are available. If you supply your own parts, we can still fit them — we just can’t guarantee their quality or compatibility.

Custom PC Builds

  • Absolutely. Whether you are looking for a powerful gaming rig, a smooth photo/video editing workstation, or a reliable everyday family computer, we design and assemble custom PCs built to last.

  • This is where our "personal shopper" approach shines. You don't need to know anything about tech specs. Just tell us what you want to use the computer for and what your budget is. We will personally research, select, and explain the best components for your specific needs so you get the absolute most value for your money.

  • Yes. All custom builds come fully assembled, meticulously cable-managed, stress-tested for stability, and pre-configured with Windows and all necessary drivers. You just have to plug it in and turn it on.

Pricing & Payments

  • Because every issue is unique, pricing varies. However, after our initial check, we will always provide you with a clear, fixed quote before starting any work. No hidden surprises.

  • We make it easy, we accept cash, major credit/debit cards, and bank transfers.

Customer Experience

  • Always. We pride ourselves on being friendly, patient, and approachable. We completely avoid confusing tech jargon and will explain exactly what's wrong and how we're fixing it in plain English.

  • Yes. We can securely wipe your device and responsibly recycle old parts or systems.