Service Terms & Conditions

Last updated: May 2026

We aim to keep our services transparent, fair, and easy to understand. These terms explain how our repair process, pricing, and collection services work.

1. Service Area & Collection

We provide collection and delivery services within an 8-mile radius of our workshop in Ash, Aldershot. A  £5 fee applies anywhere in the 8 to 10 mile radius and anything over 10 miles is handled on a case-by-case basis, depending on travel time and job size.

  • Missed Collections: If our driver arrives at the agreed time and no one is available to hand over the device, a £15.00 Missed Appointment Fee will be charged to reschedule.

2. Rates & Estimates

  • Labour Rate: Our standard labour rate is £40.00 per hour (billed in 30-minute increments after the first hour).

  • Estimates: We will always provide a clear quote for parts and labour before proceeding with any repair work.

3. “No Fix, No Fee” Policy

Our “No Fix, No Fee” policy means you will not be charged for repair labour if we are unable to provide a viable repair solution for your device.

This applies where:

  • The fault cannot be repaired using commercially reasonable methods.

  • Required replacement parts are obsolete, unavailable, or prohibitively expensive.

If a repair solution is available and approved by you, normal labour and parts charges will apply.

If a repair solution is available but you choose not to proceed with the quoted work, our Diagnostic & Travel Fee may still apply.

4. Diagnostic & Travel Fee (£30)

A £30.00 Diagnostic & Travel Fee applies where diagnostic work has been carried out but the repair is not completed. This fee covers travel, collection/delivery, testing time, and fault diagnosis.

This fee applies if:

  • A repair solution is identified but you choose not to proceed.

  • The device is tested and found to be working as intended.

  • The device is deemed beyond economical repair (BER).

If you proceed with the quoted repair, this fee is waived and included within the final repair cost.

5. Photography & Marketing Consent

By agreeing to work with us, you acknowledge and accept that photographs of your device, components, or repair process may be taken and used for marketing and promotional purposes, including but not limited to social media, our website, printed materials, and online advertising.

We will never intentionally publish personal files, passwords, email addresses, licence keys, or other sensitive information visible on the device. If requested, we can avoid using identifiable photographs of your specific device.

6. Environmental Responsibility

We aim to minimise our environmental impact wherever reasonably possible. As part of this, devices or replacement parts may occasionally be returned in reused packaging, which may contain branding unrelated to your specific product or repair.

Where possible, we also aim to responsibly recycle or dispose of electronic waste (e-waste), faulty components, and packaging materials through appropriate recycling channels.

7. Payment Terms

Payment is due upon completion of the repair and prior to return or delivery of the device, unless otherwise agreed in writing.

We accept payment by bank transfer and card payment.

8. Data & Backups

Customers are responsible for backing up any important files, software, licences, or personal data before repair work is carried out.

While every reasonable care is taken during repairs and upgrades, we cannot guarantee against accidental data loss, corruption, or drive failure during the repair process.